Service planning guide
Packing services and moving checklist
Packing services can cover supplying boxes, wrapping belongings, packing selected rooms or preparing an entire property for a move. Start with an inventory and agree on exactly what the provider is taking responsibility for.
Prepare the inventory
- Separate everyday belongings, fragile items, bulky furniture and items that need specialist handling.
- Identify anything you will transport yourself, including important documents and valuables.
- Explain whether furniture needs dismantling or reassembly.
- List items that require original packaging or specific handling instructions.
- Confirm any items the provider will not pack or transport.
Agree on materials and access
- Ask whether boxes, wrapping, labels and protective materials are included.
- Record stairs, lifts, parking and loading windows at each location.
- Choose a labelling system that identifies room and contents without exposing sensitive details.
- Arrange utility access and keep essential items available.
- Confirm who removes packaging after delivery.
Check handover and responsibility
- Distinguish packing from transport, storage and unpacking services.
- Ask what cover applies, its limits and how loss or damage is reported.
- Keep the inventory and record the condition of significant items.
- Get the schedule, price, exclusions and variation process in writing.
Further guidance
Verify the identity and contact details of the packing or removal business before booking. Read ACCC guidance on checking a business.
Open a related planning resource · Find and check service providers