Service planning guide
End-of-lease cleaning planning checklist
Start with the original condition report, the current property condition and the tenancy requirements that apply where you live. A commercial “bond clean” package is not a guarantee that a bond will be returned, and its advertised checklist does not determine your legal obligations.
Review the property and records
- Compare the property with the entry condition report and dated photos.
- Identify cleaning tasks separately from damage or maintenance concerns.
- Check your agreement and the relevant state or territory tenancy guidance.
- Arrange timing around removal of furniture and return of keys.
- Keep copies of communications about inspection or access.
Agree on the cleaning scope
- List kitchens, bathrooms, floors and other areas needing attention.
- Specify appliances, cupboards, windows and outdoor areas where relevant.
- Ask whether carpet or other specialist work is included or quoted separately.
- Confirm utilities, access and responsibility for removing rubbish.
- Get any return-visit conditions and exclusions in writing.
Document the result
- Take dated photos after cleaning and before handing back access.
- Keep the cleaner’s invoice and the agreed checklist.
- Ask the agent or owner how the exit inspection will be arranged.
- Use the tenancy authority’s process if there is a dispute; a cleaning provider cannot decide the bond outcome.
Further guidance
This source covers NSW. Check the tenancy authority for your state or territory; cleaning obligations and dispute processes differ. Read NSW Government moving-out guidance.
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