Is the free plan really free?+
Yes. Free includes a one-page website, hosting, HTTPS, enquiries, contacts, quotes, invoices and service bookings, with no time limit. No credit card is required. Card payments you take carry a 2% Cockatoo fee plus Stripe processing.
When should I upgrade to Pro?+
Choose Pro when you want your own domain, more pages and advanced design tools. Pro is A$12 a month or A$120 a year for each website, with a 14-day free trial and no Cockatoo payment fee. Stripe processing fees still apply. Domain registration is separate.
Are payment fees the same for existing customers?+
Yes. All active Pro and Business customers, including existing and legacy Pro customers, pay no Cockatoo payment fee. Stripe processing fees still apply. Free has a 2% Cockatoo payment fee plus Stripe processing.
What does Business add?+
Business includes everything in Pro, unlimited pages, automatic enquiry and quote follow-ups, and unlimited staff and website editors, with no per-person fees. It is A$29 a month or A$290 a year. Upgrading from Pro keeps your subscription and charges only the difference.
I have more than one business. How does pricing work?+
Your account includes one Free website. Each additional website needs its own Pro plan.
Can my team help with the website?+
Pro includes the owner plus 2 website editors and 2 staff. Business has unlimited staff and website editors, with no per-person fees. Free has a single owner.
What happens if I cancel Pro?+
Cancel renewal in your account. Your plan stays active until the end of your paid period. Afterwards, Home remains on your Cockatoo address with Cockatoo branding. Your custom domain and Pro features stop serving. Extra pages and files stay saved; extra pages are read-only until you upgrade again.
Can I use a domain I already own?+
Yes. Upgrade the website to Pro and follow the domain connection instructions in your account. Keep managing registration and renewal with your domain provider.
Are bookings, contracts and coupons extra?+
The booking tools, quotes, invoices, contracts, signatures, coupons and sales reports are included on every website plan. Automatic appointment reminder emails require Pro or Business. Inviting people to share account access requires Business. Online payment collection requires a connected Stripe account, and payment fees depend on your website plan.
Is email sending included?+
Every website plan includes newsletter signup with consent and email campaign preparation. Campaign sending uses a separate sending plan. External forms and embeds may also have their own provider charges.
Are design services or business email included?+
These are self-service website plans. Domain registration, business email and bespoke design are separate.