Terms glossary
Common platform terms
Quick definitions for words you will see while posting requests, comparing providers, and managing responses.
Request
A brief submitted by a customer with the details needed to match the right service, adviser, or provider.
Lead
A customer request that can be routed to providers who service that category and coverage area.
Provider
A business, adviser, broker, or specialist who responds to customer requests on Cockatoo.
Match
A request-provider pairing based on service type, coverage model, and platform rules.
Service area
The suburbs, cities, states, or national regions where a provider is available to take requests.
Scope of work
The specific tasks, outcomes, exclusions, and expectations for a listed request.
Response rate
The percentage of notified providers who reply to a lead.
Job Access Credits
Credits used by providers to access lead details and contact customers.
ABN
Australian Business Number used to identify and verify registered businesses.
License number
The registration, licence, or authority number shown when a regulated category requires it.
Verification status
A signal showing whether business profile details have passed platform checks.
Completed job
A lead marked done by the customer after the service is delivered.