How Cockatoo handles your information

This privacy policy explains how Cockatoo collects, uses, stores, and shares personal information when people browse the website, submit quote requests, create accounts, or use provider features.

It is designed to give a practical summary of how information moves through the platform. If we update the way we handle data, we may update this page to reflect those changes.

We may collect information you provide directly, including your name, contact details, suburb, project scope, preferred timing, budget notes, business details, and account credentials.

We may also collect technical and usage data such as device information, browser details, approximate location, pages visited, and interactions that help us keep the platform secure and improve performance.

We use personal information to operate the marketplace, match quote requests with relevant providers, communicate about requests and responses, manage accounts, process billing, detect misuse, and improve platform quality.

Where needed, we may also use information to comply with legal obligations, resolve disputes, enforce platform rules, and maintain records connected to service delivery.

When you submit a request through Cockatoo, the details in that request may be shared with providers who appear relevant to the category, service area, and availability of the job.

That can include project scope, suburb or service location, preferred timing, and contact details where those details are necessary for a provider to review the opportunity and respond.

We may use cookies and similar technologies to keep sessions working, remember preferences, measure traffic, and understand how the site is being used.

We take reasonable steps to protect information against unauthorised access, misuse, loss, or disclosure, but no internet-based service can guarantee absolute security.

We keep information for as long as it is reasonably needed to operate the service, meet legal obligations, resolve disputes, and maintain business records.

If you want to update account details, correct information, or request help with privacy-related questions, use the support or contact channel provided through the Cockatoo platform.