Service Charges in Australia 2026: What’s Changing and How to Stay Informed

A service charge is an additional fee added to the base price of a product or service. Unlike the advertised price, which covers the main offering, service charges are meant to cover extra costs such as administration, maintenance, or the provision of certain services. These fees are common across a range of industries in Australia, including hospitality, banking, real estate, and utilities.

Common Examples of Service Charges

• Hospitality: Restaurants and cafés may add a percentage-based service charge for large groups or on public holidays. These surcharges have become more common in recent years, especially as businesses respond to increased operating costs.

• Banking: Account keeping fees, ATM withdrawal charges, and digital payment convenience fees are typical examples of service charges in the banking sector.

• Real Estate: Apartment owners and renters may encounter strata levies or body corporate fees, sometimes referred to as service charges, which cover building maintenance and shared facilities.

• Utilities: Energy and water bills often include administration or supply charges, which are separate from the actual usage costs. These can appear as fixed daily or monthly fees.

Service charges are not new, but their prevalence and the way they are disclosed have changed over time. In 2026, there is a stronger focus on ensuring these fees are clearly communicated to consumers.

Australian regulators have responded to consumer concerns by introducing new requirements for how service charges are presented. The goal is to make it easier for people to understand the true cost of goods and services before making a purchase.

Key Changes in 2026

• Clearer Disclosure: Businesses must now display any mandatory service charges upfront, before a purchase is made. This change aims to eliminate hidden fees that only appear at the end of a transaction.

• Hospitality Surcharges: Restaurants and cafés are required to show any surcharges on menus and receipts, not just in fine print or at the point of payment. This includes charges for public holidays or large group bookings.

• Banking Fees: Banks have been encouraged to simplify how they present service charges on statements. Some have reduced or removed certain fees, but others—such as premium account or digital convenience fees—remain in place.

• Utilities and Real Estate: State governments are reviewing how supply and strata charges are disclosed. In some regions, new guidelines require clearer breakdowns on bills and levy notices, making it easier for consumers to see what they are paying for.

These changes are designed to help Australians make more informed decisions and avoid unexpected costs.

While individual service charges may seem minor, they can add up over time. A few dollars here and there—whether from ATM fees, restaurant surcharges, or monthly account fees—can collectively have a noticeable impact on your annual budget. With cost-of-living pressures still high in 2026, being aware of these fees is more important than ever.

Tips for Managing Service Charges

• Check Before You Commit: Always look for information about service charges before making a purchase or booking. This is especially important for dining out, booking travel, or engaging real estate services.

• Ask Questions: If you’re unsure whether a service charge applies, ask staff or service providers directly. Businesses are now required to be upfront about these fees.

• Compare Providers: Not all businesses charge the same fees. Whether you’re choosing a bank, energy retailer, or property manager, it pays to compare options. Some providers offer lower or no service charges.

• Review Statements and Bills: Regularly check your bank statements, utility bills, and strata notices for any new or increased service charges. If something looks unfamiliar, contact the provider for clarification.

• Challenge Unclear or Unfair Charges: If you believe a service charge was not properly disclosed, raise the issue with the business. If you’re not satisfied with their response, you can escalate your complaint to the relevant consumer protection agency.

• Stay Informed About Your Rights: The new regulations introduced in 2026 give you more rights to transparent pricing. Don’t hesitate to refer to these rules if you feel a business is not being clear about its fees.

For those living in apartments or strata-titled properties, it’s a good idea to attend annual meetings and review levy notices closely, as this is where changes to service charges are often discussed. Utility customers should also consider whether there are plans available that bundle supply and usage charges more efficiently, which could lead to savings over time.

Businesses often introduce or increase service charges to cover rising costs, such as higher wages, increased supplier prices, or regulatory compliance. In the hospitality sector, for example, public holiday surcharges have become more common as venues manage higher wage obligations. Similarly, banks and utilities may adjust their fees in response to changes in operating costs or regulatory requirements.

While these charges help businesses manage expenses, they can be frustrating for consumers—especially if they are not clearly explained. The new rules in 2026 are designed to ensure that, at the very least, consumers are not caught off guard by unexpected fees.

As service charges become more visible, it’s important to stay alert to how they might affect your spending. Here are some things to keep in mind this year:

• Menu and Bill Transparency: Look for clear information about surcharges on menus, receipts, and bills. If you don’t see it, ask.

• Changes to Strata and Utility Fees: If you own or rent in a strata property, pay attention to any changes in levy notices. For utilities, review your bills for any adjustments to supply or administration charges.

• Banking Fee Updates: Keep an eye on communications from your bank about changes to account fees or new types of service charges.

• Consumer Rights: Remember that you have the right to clear and upfront information about any mandatory fees. If you feel a business is not complying, you can seek assistance from consumer protection agencies.

Service charges are a part of life in Australia, and in 2026, they are more visible than ever. With new regulations requiring clearer disclosure, consumers have more power to understand and manage these fees. By staying informed, asking questions, and reviewing your bills and statements, you can minimise the impact of service charges on your finances. Every dollar counts, and being proactive can help you make the most of your money in the year ahead.