How to Switch Energy Providers in Australia: 2025 Step-by-Step Guide

Switching energy providers is one of the easiest ways to save money on your electricity and gas bills. In 2025, the process takes just minutes—but many Australians stay on expensive plans simply because they think switching is complicated. Here’s your step-by-step guide to making the switch.

Why Should You Switch?

Staying on the same energy plan for years almost always means you’re paying too much:

• Standing offers: If your contract has expired, you’re likely on a high-priced default plan.
• Better deals for new customers: Retailers offer their best rates to attract new customers.
• Market changes: Energy prices fluctuate, and better deals emerge regularly.

According to the ACCC, households can save $300–$500 per year by switching to a better deal.

Step 1: Gather Your Information

Before you start comparing, collect:

• Your latest energy bill: You’ll need your National Metering Identifier (NMI) for electricity or Meter Installation Registration Number (MIRN) for gas. These identify your connection.
• Your usage: Check your average daily usage (kWh for electricity, MJ for gas).
• Your current rates: Know what you’re paying per kWh/MJ and daily supply charges.
• Your postcode: Energy plans vary by location.

Step 2: Compare Plans

Use official comparison tools to find the best deals:

• Energy Made Easy (energymadeeasy.gov.au): The government’s comparison site for all states except Victoria.
• Victorian Energy Compare (compare.energy.vic.gov.au): For Victorian households.

Enter your postcode and estimated usage to see available plans ranked by estimated annual cost.

What to compare:

• Estimated annual cost (the most important figure)
• Usage and supply charges
• Discounts and conditions
• Contract length and exit fees
• Feed-in tariffs (if you have solar)

Step 3: Choose a New Plan

Once you’ve found a better deal, you can sign up online, over the phone, or through the retailer’s app.

You’ll need:

• Personal details (name, address, date of birth)
• NMI or MIRN from your bill
• Preferred start date
• Payment and billing preferences

Most retailers offer instant sign-up and will handle the switch for you.

Step 4: Your New Retailer Does the Rest

After you sign up:

1. Cooling-off period: You have 10 business days to change your mind without penalty.
2. Transfer process: Your new retailer notifies your old retailer and arranges the switch. This typically takes 1–3 business days.
3. Final bill: Your old retailer sends a final bill for usage up to the switch date.
4. New billing: Your new retailer starts billing you from the switch date.

No interruption to supply: Your electricity and gas continue uninterrupted during the switch.

What About Exit Fees?

Some plans have exit fees if you leave before the contract ends. However:

• Many plans are fee-free: Look for plans with no exit fees.
• Weigh the savings: Even with an exit fee, switching may still save you money overall.
• Cooling-off: If you switch within 10 business days of signing a new plan, you can cancel without penalty.

Common Concerns

Will my power be cut off? No. The switch happens behind the scenes with no interruption to your service.

Do I need a new meter? No. Your existing meter continues to work. If you’re on a smart meter, it will be remotely reconfigured.

What if I have a smart meter? Great news—smart meters make switching faster, often within 24 hours.

Can I switch if I’m renting? Yes. Tenants can choose their own energy retailer. You don’t need your landlord’s permission.

What if I have solar? Make sure your new plan offers a competitive feed-in tariff. You may need to provide details of your solar system.

2025 Switching Tips

• Switch every 12 months: The best deals are for new customers. Set a calendar reminder to compare annually.
• Bundle strategically: Bundling gas and electricity can save money, but not always. Compare bundled and standalone plans.
• Check for sign-up credits: Some retailers offer $50–$100 credits for new customers.
• Read the conditions: Discounts often require paying on time or by direct debit. Make sure you can meet the requirements.
• Don’t be loyalty-taxed: Retailers rarely reward loyalty. Switching is the best way to get a good deal.

Real-World Example

Sarah in Sydney hadn’t switched electricity providers in five years. Her standing offer was costing $1,800 per year. In 2025, she used Energy Made Easy, found a market offer with a 20% discount, and switched in 10 minutes. Her new estimated annual cost: $1,350—a saving of $450 with no effort beyond the initial comparison.

The Bottom Line

Switching energy providers in 2025 is fast, free, and risk-free. Don’t let inertia cost you hundreds of dollars a year. Compare plans today, make the switch, and start saving.