Privacy Statement

About Cockatoo’s Privacy Statement

At Cockatoo, we understand the importance of safeguarding your personal and private information. As part of the Cockatoo Group, which includes Cockatoo Pty Ltd, Cockatoo Distribution Pty Ltd, and Cockatoo Finance Pty Ltd, we are committed to upholding your privacy rights and complying with all relevant laws, including the Privacy Act 1988 (Cth).

This Privacy Statement outlines how we collect, use, disclose, and protect your personal information.

What You Need to Know

  • We prioritize the protection of your information and take reasonable steps to ensure its security.
  • If your information is compromised, we adhere to the notification requirements of the Privacy Act.
  • We never sell your information to third parties.
  • Your information is used to deliver services to you and improve our operations.
  • If you have any concerns or questions regarding your information, please contact us at [email protected].
  • We may record calls to ensure quality service provision, and your consent is implied when using our services.

Collection, Use, and Sharing of Personal Information

Why do we collect your information? We collect personal information to provide services tailored to your needs, particularly regarding property and home loan products.

How do we collect your information? We gather information directly from you and may also obtain it from sources such as your representatives, joint applicants, referral partners, publicly available records, employers, and credit reporting bodies.

What information do we collect? Examples of information we collect include personal and contact details, financial information, socio-demographic details, sensitive information where relevant, and publicly available information.

How do we use your information? We utilize your information to serve you as a customer, manage our operations, comply with legal obligations, and ensure corporate governance.

Who do we share your information with? We share information within Cockatoo Group, with external organizations assisting in service delivery, and with other third parties with your consent.

Location of information we hold about you Your information may be stored or processed on servers located overseas, with appropriate data handling and security arrangements in place.

Holding and Protecting Your Information

We employ various measures such as confidentiality requirements, document storage security, access controls, and cybersecurity protocols to safeguard your information.

Consent for Us to Contact You and Market to You

By providing your email address and clicking submit, you consent to electronic communication. You can opt-out of direct marketing at any time.

Other Relevant Information

  • Credit Information: We collect and use credit information as necessary, in compliance with relevant regulations.
  • Cookies and Web Beacons: We use cookies and web beacons for site analytics and personalized services.
  • Changes to Our Privacy Statement: We may update our Privacy Statement periodically.

Personal Information about Employees, Credit Representatives, or Applicants

We collect personal information from employees, credit representatives, and applicants for evaluation and administration purposes.

Managing and Accessing Your Information

You can access and correct your information by contacting us. If you have a privacy complaint, please reach out to us, and we will address it promptly.

How to Contact Us

If you have any privacy-related inquiries, please contact our Privacy Officer at [email protected] or via mail at the address provided.

How to Contact the Office of the Australian Information Commissioner

If you wish to lodge a complaint with the Office of the Australian Information Commissioner, please refer to their guidelines.