Money worries are hitting home for many Australians in 2025. With cost-of-living pressures and tighter lending rules, more people are turning to financial counsellors for expert, confidential support. But what exactly do financial counsellors do, and how are they responding to the latest policy changes?
What Does a Financial Counsellor Do?
Financial counsellors are trained professionals who offer free, independent guidance to people experiencing financial hardship. Unlike financial planners, their focus isn’t on investments or wealth-building—they help clients understand debts, negotiate with creditors, and access government support.
- Debt management: Helping you review your debts, prioritise repayments, and negotiate with lenders.
- Budgeting support: Creating realistic spending plans tailored to your circumstances.
- Accessing hardship programs: Identifying and applying for utility relief, rent assistance, or Centrelink entitlements.
- Advocacy: Representing your interests with creditors, debt collectors, and government agencies.
All services are confidential and free—funded by government grants and community organisations, not by commissions or referral fees.
2025 Policy Changes Impacting Financial Counselling
This year, several new policies are shaping the way financial counsellors operate and the support available to clients:
- National Debt Helpline expansion: The federal government increased funding in the 2024–25 Budget, boosting access to phone and online counselling for regional Australians.
- Buy Now Pay Later (BNPL) regulation: The Australian Securities and Investments Commission (ASIC) introduced tougher rules on BNPL providers, reducing aggressive debt collection and improving hardship assistance pathways.
- Rental crisis response: State governments rolled out new emergency relief payments and temporary rent freezes for vulnerable renters, with financial counsellors acting as key access points for these programs.
These reforms are making it easier for people to seek help early—before debts spiral out of control.
Real Stories: How Financial Counsellors Change Lives
Financial counsellors work with a diverse range of Australians. Here are a few real-world scenarios that show their impact in 2025:
- Single parents facing utility disconnections: Counsellors help negotiate payment plans with energy retailers and access the Energy Bill Relief Fund.
- Young workers with mounting BNPL debt: New ASIC regulations mean counsellors can now pause collections more easily and secure fairer repayment arrangements.
- Older Australians struggling after a rate rise: With mortgage stress on the rise, counsellors connect clients with mortgage hardship teams and government support schemes.
Each story is unique, but the common thread is empowerment—giving people the tools and knowledge to take back control.
How to Access a Financial Counsellor in 2025
There’s no barrier to getting help. Australians can reach out via:
- The National Debt Helpline: Call 1800 007 007 or visit ndh.org.au
- Community and legal aid centres in every state and territory
- Online chat and video appointments, expanded in 2025 for regional and remote clients
Whether you’re facing overdue bills, the threat of repossession, or just need a fresh look at your budget, a financial counsellor can make a difference.
