Order Management Systems (OMS) in Australia: 2025 Guide

In a digital-first economy, Australian businesses face mounting pressure to deliver seamless customer experiences and operational excellence. At the heart of this transformation is the Order Management System (OMS) — a critical platform underpinning everything from e-commerce to supply chain logistics. As we navigate 2025, understanding the role and evolution of OMS is essential for any business looking to stay competitive and scale efficiently.

What is an Order Management System?

An Order Management System (OMS) is a digital platform that automates and coordinates the lifecycle of an order. From placement to delivery, it tracks inventory, processes payments, manages returns, and integrates with other business tools such as accounting and CRM software. In 2025, OMS solutions have become cloud-native, highly customisable, and deeply integrated with AI-driven analytics to forecast demand and optimise stock levels.

• Unified View: Provides real-time visibility into orders across all sales channels (online, in-store, B2B, marketplaces).
• Automation: Streamlines order processing, reducing manual errors and accelerating fulfilment.
• Integration: Connects with payment gateways, shipping carriers, ERPs, and even emerging buy-now-pay-later services popular in Australia.

For example, leading Australian retailers like The Iconic and JB Hi-Fi rely on robust OMS platforms to synchronise their online and physical inventories, ensuring customers always know what’s in stock and when to expect delivery.

2025 Trends and Regulatory Shifts in Australian OMS

This year, several key trends are shaping OMS adoption and evolution:

• AI-Powered Optimisation: OMS platforms now harness AI to forecast demand, personalise promotions, and automate exception handling. For instance, an OMS can flag supply chain delays and automatically reroute orders to alternative warehouses.
• Omnichannel Integration: With the surge in click-and-collect and cross-channel returns, OMS solutions must handle complex fulfilment scenarios. Australia Post’s expanded same-day delivery network is a direct response to these demands, with OMS integration a prerequisite for real-time updates.
• Compliance and Security: The Privacy Legislation Amendment (Enhancing Online Privacy and Other Measures) Bill 2025 introduces stricter data protection requirements. OMS vendors have responded with advanced encryption, data residency controls, and audit trails to help businesses remain compliant.
• Sustainability Tracking: New consumer expectations and government incentives for sustainable business practices have prompted OMS providers to add carbon footprint tracking for each order. This helps businesses meet both regulatory requirements and customer values.

Choosing and Implementing an OMS in Australia

Selecting the right OMS can be a game-changer, but it requires careful consideration:

• Scalability: Can the system handle peak periods, such as Black Friday sales or end-of-financial-year surges?
• Local Support: Does the vendor offer Australian-based support and integration with local carriers like StarTrack, Sendle, and Australia Post?
• Cost: Cloud-based OMS solutions in 2025 typically use a subscription model, but it’s vital to compare features like automation, analytics, and API access to avoid hidden fees.
• Integration: Seamless connections with your existing e-commerce, POS, and accounting platforms (e.g., Shopify, MYOB, Xero) are critical for accurate reporting and smooth operations.

Implementation is just as important as selection. Many Australian businesses partner with local tech consultants for phased rollouts, ensuring minimal disruption and staff are properly trained. Real-world example: a Sydney-based fashion retailer recently migrated to a cloud OMS, reducing order processing times by 40% and cutting inventory errors by half within six months.

Maximising Value: Best Practices for OMS Success

To truly reap the benefits of an OMS, businesses should:

• Regularly review workflows to identify new automation opportunities.
• Leverage analytics to fine-tune inventory levels and spot emerging trends.
• Stay updated on regulatory changes—especially around data privacy and consumer protection—in Australia.
• Engage with vendors for ongoing training and feature updates as technology and customer expectations evolve.

With customer expectations rising and competition intensifying, investing in a modern OMS is not just about efficiency—it’s about future-proofing your business for the next wave of digital commerce in Australia.